TERMS OF SERVICE
TERMS OF SERVICE
Last updated: October 15, 2024
Last updated: October 15, 2024
Welcome to 888 Studio PTE LTD ("888 Studio," "we," "our"). These Terms of Service ("Terms") govern your access to and use of our AI voice solutions ("Services"). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our Services.
Welcome to 888 Studio PTE LTD ("888 Studio," "we," "our"). These Terms of Service ("Terms") govern your access to and use of our AI voice solutions ("Services"). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our Services.
Definitions
Definitions
Client: The individual or entity using the Services of 888 Studio.
Services: The AI voice solutions provided by 888 Studio.
Service Areas: The geographic locations selected by the Client for service provision.
Confidential Information: Any proprietary or sensitive information disclosed by either party that is designated as confidential or reasonably understood to be confidential.
Intellectual Property: All patents, trademarks, copyrights, trade secrets, and other proprietary rights related to the Services.
Client: The individual or entity using the Services of 888 Studio.
Services: The AI voice solutions provided by 888 Studio.
Service Areas: The geographic locations selected by the Client for service provision.
Confidential Information: Any proprietary or sensitive information disclosed by either party that is designated as confidential or reasonably understood to be confidential.
Intellectual Property: All patents, trademarks, copyrights, trade secrets, and other proprietary rights related to the Services.
Acceptance of the Terms
Acceptance of the Terms
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms and conditions referenced herein. You also agree to comply with all applicable laws and regulations in your use of the Services.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms and conditions referenced herein. You also agree to comply with all applicable laws and regulations in your use of the Services.
Purpose of the Services
Purpose of the Services
888 Studio specializes in AI voice solutions designed to optimize lead generation and management for businesses. By automating communications and ensuring rapid response to leads, we help companies enhance customer engagement, increase conversion rates, and improve operational efficiency. Our solutions also streamline appointment setting and confirmation processes, providing a seamless experience for both businesses and their leads.
888 Studio specializes in AI voice solutions designed to optimize lead generation and management for businesses. By automating communications and ensuring rapid response to leads, we help companies enhance customer engagement, increase conversion rates, and improve operational efficiency. Our solutions also streamline appointment setting and confirmation processes, providing a seamless experience for both businesses and their leads.
Services Offered
Services Offered
Voice AI Agent Solutions
Inbound Call Automation: 24/7 reception services, lead qualification, appointment scheduling, customer support, and emergency handling
Outbound Call Campaigns: Sales outreach, appointment confirmation, payment reminders, and survey collection
Advanced Voice Capabilities: Natural speech technology, intelligent call handling, smart call routing, and seamless human escalation
WhatsApp & Live Chatbot Solutions
WhatsApp Business Automation: Intelligent message management, smart lead nurturing, conversational AI features, and WhatsApp analytics
Live Website Chatbot: Instant visitor engagement, advanced AI capabilities, customizable experience, and conversion optimization
Unified Communication Hub: Centralized management dashboard and performance analytics
AI Email Solutions
AI-Powered Cold Outreach System: Smart lead identification, hyper-personalized email creation, intelligent follow-up management, and smart response handling
AI Client Inbox Automation: Smart email organization, intelligent response generation, personalized client updates, and relationship building focus
AI Lead Generation Service
Complete Lead Intelligence Package: 9 essential verified data points per lead including LinkedIn profiles, business emails, decision-maker details, company intelligence, and AI-powered qualification scoring
Verified Data Quality: Multi-point verification, email deliverability confirmation, and decision-maker focus
AI Process Automation Service
Single Workflow Automation: Lead generation to CRM workflows, customer communication workflows, order processing, and customer support workflows
Advanced Workflow Solutions: AI-powered sales intelligence, complete customer lifecycle automation, enterprise data intelligence, and multi-department integration workflows
Integration & Customization Services
System Integration: Twilio/Telnyx integration, CRM integration, calendar systems, and custom API connections
Brand Customization: Custom voice training, personalized scripts, industry-specific knowledge bases, and multilingual capabilities
Analytics & Reporting: Real-time monitoring, comprehensive reporting, call recording, and ROI tracking
Implementation & Support Services
Structured Implementation: Discovery call, onboarding phase, prototype development, and full system deployment
Ongoing Support: System monitoring, performance optimization, technical support, and strategic consultation
Training & Optimization: Team training, system customization, and continuous improvement services
Voice AI Agent Solutions
Inbound Call Automation: 24/7 reception services, lead qualification, appointment scheduling, customer support, and emergency handling
Outbound Call Campaigns: Sales outreach, appointment confirmation, payment reminders, and survey collection
Advanced Voice Capabilities: Natural speech technology, intelligent call handling, smart call routing, and seamless human escalation
WhatsApp & Live Chatbot Solutions
WhatsApp Business Automation: Intelligent message management, smart lead nurturing, conversational AI features, and WhatsApp analytics
Live Website Chatbot: Instant visitor engagement, advanced AI capabilities, customizable experience, and conversion optimization
Unified Communication Hub: Centralized management dashboard and performance analytics
AI Email Solutions
AI-Powered Cold Outreach System: Smart lead identification, hyper-personalized email creation, intelligent follow-up management, and smart response handling
AI Client Inbox Automation: Smart email organization, intelligent response generation, personalized client updates, and relationship building focus
AI Lead Generation Service
Complete Lead Intelligence Package: 9 essential verified data points per lead including LinkedIn profiles, business emails, decision-maker details, company intelligence, and AI-powered qualification scoring
Verified Data Quality: Multi-point verification, email deliverability confirmation, and decision-maker focus
AI Process Automation Service
Single Workflow Automation: Lead generation to CRM workflows, customer communication workflows, order processing, and customer support workflows
Advanced Workflow Solutions: AI-powered sales intelligence, complete customer lifecycle automation, enterprise data intelligence, and multi-department integration workflows
Integration & Customization Services
System Integration: Twilio/Telnyx integration, CRM integration, calendar systems, and custom API connections
Brand Customization: Custom voice training, personalized scripts, industry-specific knowledge bases, and multilingual capabilities
Analytics & Reporting: Real-time monitoring, comprehensive reporting, call recording, and ROI tracking
Implementation & Support Services
Structured Implementation: Discovery call, onboarding phase, prototype development, and full system deployment
Ongoing Support: System monitoring, performance optimization, technical support, and strategic consultation
Training & Optimization: Team training, system customization, and continuous improvement services
Customer Responsibilities
Payment Information
Customers must maintain accurate and up-to-date payment information to avoid service interruptions.
Compliance
Customers must comply with all applicable laws and regulations, including data protection laws and anti-spam regulations, in their use of the Services.
Data Accuracy
Customers are responsible for providing accurate and up-to-date information required for the provision of the Services.
Prompt Action
Customers are responsible for promptly addressing any issues or requirements to maximize the benefits of the Services.
Data Protection
Customers must adhere to data protection laws, including the General Data Protection Regulation (GDPR), when handling personal data.
Payment Information
Customers must maintain accurate and up-to-date payment information to avoid service interruptions.
Compliance
Customers must comply with all applicable laws and regulations, including data protection laws and anti-spam regulations, in their use of the Services.
Data Accuracy
Customers are responsible for providing accurate and up-to-date information required for the provision of the Services.
Prompt Action
Customers are responsible for promptly addressing any issues or requirements to maximize the benefits of the Services.
Data Protection
Customers must adhere to data protection laws, including the General Data Protection Regulation (GDPR), when handling personal data.
Intellectual Property Rights
Intellectual Property Rights
Property
All intellectual property rights in the Services, including software, processes, methodologies, and content, are owned by 888 Studio.
License
Clients are granted a non-exclusive, non-transferable license to use the Services for their internal business purposes. This license does not permit Clients to resell, distribute, or exploit the Services beyond their intended use.
Usage Restrictions
Clients may not:Reverse engineer or decompile any software related to the Services.
Use the Services to develop competing products or services.
Transfer or assign their rights under these Terms without prior written consent from 888 Studio.
IP Protection
Clients agree to protect 888 Studio's intellectual property and promptly notify us of any unauthorized use or infringement.
Property
All intellectual property rights in the Services, including software, processes, methodologies, and content, are owned by 888 Studio.
License
Clients are granted a non-exclusive, non-transferable license to use the Services for their internal business purposes. This license does not permit Clients to resell, distribute, or exploit the Services beyond their intended use.
Usage Restrictions
Clients may not:Reverse engineer or decompile any software related to the Services.
Use the Services to develop competing products or services.
Transfer or assign their rights under these Terms without prior written consent from 888 Studio.
IP Protection
Clients agree to protect 888 Studio's intellectual property and promptly notify us of any unauthorized use or infringement.
Confidentiality
Confidentiality
Confidentiality Obligation
Both parties agree to maintain all proprietary and confidential information received from the other party strictly confidential and not to disclose such information to any third party without prior written consent.
Duration
The confidentiality obligations shall continue during the term of these Terms and for a period of two years after the termination of the Services.
Exceptions
The confidentiality obligations shall not apply to information that:Is or becomes publicly available through no fault of the receiving party.
Is lawfully received from a third party without violation of any obligation.
Is independently developed without use of the disclosing party’s confidential information.
Is required to be disclosed by law or regulation, provided that the receiving party promptly notifies the disclosing party.
Confidentiality Obligation
Both parties agree to maintain all proprietary and confidential information received from the other party strictly confidential and not to disclose such information to any third party without prior written consent.
Duration
The confidentiality obligations shall continue during the term of these Terms and for a period of two years after the termination of the Services.
Exceptions
The confidentiality obligations shall not apply to information that:Is or becomes publicly available through no fault of the receiving party.
Is lawfully received from a third party without violation of any obligation.
Is independently developed without use of the disclosing party’s confidential information.
Is required to be disclosed by law or regulation, provided that the receiving party promptly notifies the disclosing party.
Limitation of Liability
Limitation of Liability
No Warranties
The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied.
Limitation of Liability
In no event shall 888 Studio be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or in connection with the use of the Services.
Maximum Liability
Our aggregate maximum liability under or in connection with these Terms shall not exceed the total fees paid by the Customer in the three months preceding the event giving rise to the claim.
Force Majeure
888 Studio shall not be liable for any failure or delay in fulfilling its obligations due to causes beyond its reasonable control.
No Warranties
The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied.
Limitation of Liability
In no event shall 888 Studio be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or in connection with the use of the Services.
Maximum Liability
Our aggregate maximum liability under or in connection with these Terms shall not exceed the total fees paid by the Customer in the three months preceding the event giving rise to the claim.
Force Majeure
888 Studio shall not be liable for any failure or delay in fulfilling its obligations due to causes beyond its reasonable control.
Compensation
Compensation
The Clients agree to indemnify, defend, and hold harmless 888 Studio, its affiliates, officers, directors, employees, and agents from any claim, damage, loss, liability, costs, and expenses arising from or related to:
The Client's use of the Services.
Any breach of these Terms by the Client.
Any infringement of intellectual property or other rights by the Client.
The Clients agree to indemnify, defend, and hold harmless 888 Studio, its affiliates, officers, directors, employees, and agents from any claim, damage, loss, liability, costs, and expenses arising from or related to:
The Client's use of the Services.
Any breach of these Terms by the Client.
Any infringement of intellectual property or other rights by the Client.
Termination
Termination
On the Client's Side
Clients may terminate the Services at any time by providing written notice to our support team. Upon termination, Clients must cease all use of the Services and may lose access to certain features.
On 888 Studio's Side
We reserve the right to suspend or terminate the provision of Services immediately upon notice if the Client breaches any material term of these Terms. Reasons for termination may include, but are not limited to:Non-payment of fees.
Misuse of the Services.
Violations of applicable laws or regulations.
Any conduct harmful to 888 Studio or other Clients.
Post-Termination Obligations
After termination, Clients must:Cease all use of the Services.
Remove any proprietary material provided by 888 Studio.
Return or destroy any confidential information received from 888 Studio.
On the Client's Side
Clients may terminate the Services at any time by providing written notice to our support team. Upon termination, Clients must cease all use of the Services and may lose access to certain features.
On 888 Studio's Side
We reserve the right to suspend or terminate the provision of Services immediately upon notice if the Client breaches any material term of these Terms. Reasons for termination may include, but are not limited to:Non-payment of fees.
Misuse of the Services.
Violations of applicable laws or regulations.
Any conduct harmful to 888 Studio or other Clients.
Post-Termination Obligations
After termination, Clients must:Cease all use of the Services.
Remove any proprietary material provided by 888 Studio.
Return or destroy any confidential information received from 888 Studio.
Applicable Law
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
Dispute Resolution
Dispute Resolution
Exclusive Jurisdiction
Any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Alternative Dispute Resolution (ADR)
Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through mediation conducted in Singapore. If mediation fails, the dispute may then be escalated to the courts as specified above.
Exclusive Jurisdiction
Any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Alternative Dispute Resolution (ADR)
Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through mediation conducted in Singapore. If mediation fails, the dispute may then be escalated to the courts as specified above.
Changes to the Terms
Changes to the Terms
Modification Rights
888 Studio reserves the right to modify these Terms at any time.Notification of Changes
We will provide notice of any material changes by:Posting the new Terms on our website.
Updating the "Last Updated" date.
Sending a notification email to the Customer's registered address for significant changes.
Effective Date
Changes take effect immediately upon being posted on our website unless otherwise stated. Continued use of the Services after such changes constitutes acceptance of the new Terms. Customers may choose not to accept the changes by discontinuing their use of the Services in accordance with Section 11.
Modification Rights
888 Studio reserves the right to modify these Terms at any time.Notification of Changes
We will provide notice of any material changes by:Posting the new Terms on our website.
Updating the "Last Updated" date.
Sending a notification email to the Customer's registered address for significant changes.
Effective Date
Changes take effect immediately upon being posted on our website unless otherwise stated. Continued use of the Services after such changes constitutes acceptance of the new Terms. Customers may choose not to accept the changes by discontinuing their use of the Services in accordance with Section 11.
Contact Information
Contact Information
For any questions or concerns regarding these Terms, please contact us at:
For any questions or concerns regarding these Terms, please contact us at:
Email: contact@888.studio
Address: 68 Circular Road #02-01, 049422, Singapore
Email: contact@888.studio
Address: 68 Circular Road #02-01, 049422, Singapore
By using our Services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
By using our Services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
68 Circular Road, 02-01, Singapore
68 Circular Road, 02-01, Singapore
68 Circular Road, 02-01, Singapore